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Tribal-boarder

FAQ’S PAGE

Discover true Samoan Spirit in the heart of England. Sample our spirits, learn the art of selecting & blending botanicals and create your own bottle of craft Gin. What are you waiting for? Book a single or shared experience at our Spirits Lab today!

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FAQ’S

What days can I attend a the Tuilagi Spirits Lab

Gin Lab sessions take place on Friday evenings at 6pm and Saturdays at 4pm. A full list of availability can be viewed on our booking calendar.

How long is a Tuilagi Gin Lab experience?

Our Gin Lab sessions last approximately three hours.

How many places are available on a Tuilagi Gin Lab?

Our gin lab has a maximum capacity of 12 people (6 shared experiences). We have 6 Pot Stills in use

Do I need to wear a mask during my Gin Lab Session?

Guests are free to choose if they wear masks during the session or not- whatever makes you feel most comfortable. We will still be following a strict cleaning routine and will encourage guests and staff to regularly sanitise their hands.

How far in advance should I book my Gin Lab Experience?

To attend on your desired date, we recommend a minimum of 4 weeks notice. This will vary during busy periods of the year.

Should I drive to my Gin Lab experience?

To enjoy the full Gin Lab experience, we recommend organising a lift or making use of public transport/taxi services- gin will be flowing throughout the experience and we would hate for you to miss out!

I’ve purchased a Gift Voucher – when will I receive it?

Upon purchase, an E-Voucher will be generated and emailed to you within 24 hours. If you opted for the ‘Printed Gift Voucher’ option, we aim to have it posted out to you in 3-4 working days.

How long is my Gift Voucher valid?

If you purchased a gift voucher, it will be valid for 12 months from the date of purchase. The voucher can be redeemed for any session within that time period (subject to availability).  

Travelling to the Tuilagi Spirits Lab?

The Tuilagi Spirits Lab is in the centre of Leicester.  There are plenty of public car parks, busses and the Train into Leicester station (15min walk)

How do I redeem my Gift Voucher?

To redeem your voucher, enter your unique code into our booking system. You can then select a date and confirm your session.

Can I extend my Gift Voucher?

Extensions beyond the provided 12 months are not available under any circumstances.

Can I reschedule my Gin Lab booking?

To reschedule your experience, please email info@tuilagispiritslab.co.uk . Please be advised that experiences can only be rescheduled once. We operate a strict 7-day cancellation policy and would require a minimum weeks’ notice of your cancellation. Any bookings cancelled within 7 days of the scheduled experience will not be eligible for a refund.

Buy

If you have a particular date in mind, you can check availability on our booking system and purchase your desired number of tickets. Alternatively gift vouchers are available, perfect for gifting and valid for 12 months.

Book

If you have received a gift voucher and would like to book your session, this can be done on our booking system. Enter your unique booking voucher code to check availability and then confirm your space on an available date.

Visit

After booking through our online system you will be sent an email to confirm your place. This will include all the important information about your session including date, time and location. If you have a question please Contact Us.